Question 1

How does the AI sound?

Accepted Answer

Our AI voice agents sound completely natural and professional. They use advanced text-to-speech technology with human-like intonation, pacing, and emotion. Most callers don't realize they're speaking with an AI. We offer multiple voice options including English female accent (default), and support for 12+ languages.

Question 2

What languages are supported?

Accepted Answer

Talkexa AI agents are fluent in English, German, Spanish, Italian, Romanian, French, Danish, Finnish, Polish, Greek, Russian, and Japanese. The AI can seamlessly switch between languages based on the caller's preference, making it perfect for businesses serving diverse communities.

Question 3

Can the AI book appointments?

Accepted Answer

Yes! The AI integrates directly with your calendar (Google Calendar, Outlook, etc.) and can book appointments in real-time. It checks availability, offers time slots, confirms bookings, and sends automatic reminders. It can also handle rescheduling and cancellations.

Question 4

How long does setup take?

Accepted Answer

Setup typically takes 24-48 hours. After your demo call, we gather your business information, train the AI, integrate with your systems, and thoroughly test everything. You'll be live and answering calls within 2 days.

Question 5

What if a call needs a human?

Accepted Answer

The AI is smart enough to recognize when a call requires human intervention. It can seamlessly transfer calls to your team based on urgency, complexity, or caller request. You maintain full control over transfer rules and escalation criteria.

Question 6

Can the AI handle multiple calls at once?

Accepted Answer

Absolutely! Unlike human receptionists, the AI can handle unlimited simultaneous calls. Whether you get 1 call or 100 calls at the same time, every caller receives instant attention with zero wait time.

Question 7

Does it integrate with my CRM?

Accepted Answer

Yes! Talkexa integrates with popular CRM systems including Salesforce, HubSpot, Zoho, and many others. All lead information, call logs, and appointments are automatically synced to your CRM in real-time.

Question 8

Can I customize what the AI says?

Accepted Answer

Completely! We train the AI specifically for your business. You control the greeting, responses to FAQs, qualification questions, and more. We can update and refine the AI's responses anytime based on your feedback.

Question 9

Is there a contract?

Accepted Answer

No long-term contracts required! We offer month-to-month subscriptions at £49/month after your 14-day free trial. You can cancel anytime with no penalties or hidden fees. We believe in earning your business every month.

Question 10

What's included in the £49/month?

Accepted Answer

Everything! Unlimited calls, 24/7 availability, multi-language support, calendar integration, CRM sync, call recordings, analytics dashboard, and dedicated support. No hidden fees or per-call charges.

Question 11

Do I need to pay for the trial?

Accepted Answer

No! The 14-day free trial is completely free with no credit card required. You get full access to all features. If you love it, you'll be charged £49/month after the trial ends. If not, simply cancel before the trial expires.

Question 12

Are there any additional costs?

Accepted Answer

Just the one-time £149 setup fee for custom AI training and configuration. After that, it's only £49/month with no additional charges. No per-call fees, no per-minute charges, no surprise costs.

Question 13

How does it integrate with my phone system?

Accepted Answer

Talkexa works with all major phone systems. We can integrate via call forwarding, SIP trunking, or direct API integration. Our team handles all technical setup - you don't need any technical knowledge.

Question 14

Is my data secure?

Accepted Answer

Absolutely. We use bank-level encryption for all data transmission and storage. We're GDPR compliant and follow strict data protection protocols. Your business information and customer data are completely secure.

Question 15

What happens if the AI doesn't understand something?

Accepted Answer

The AI is trained to handle uncertainty gracefully. If it doesn't understand a question, it will politely ask for clarification or offer to transfer to a human team member. We continuously improve the AI based on real conversations.

Question 16

Can I see call recordings and transcripts?

Accepted Answer

Yes! Every call is recorded and transcribed automatically. You can review conversations, analyze performance, and use insights to improve your business. All recordings are accessible through your dashboard.

Question 17

What information do you need to set up my AI?

Accepted Answer

We need basic business information: your services, pricing, FAQs, business hours, and calendar access. We'll guide you through everything in a simple onboarding call. Most clients provide all needed information in 15-20 minutes.

Question 18

Can I try it before committing?

Accepted Answer

Yes! Book a free demo to see the AI in action. Then start your 14-day free trial with full access to all features. No credit card required. Only commit if you love it.

Question 19

What if I need help after going live?

Accepted Answer

Our dedicated support team is always available to help. We provide ongoing optimization, answer questions, and make adjustments as your business evolves. Support is included in your subscription at no extra cost.

Question 20

Can I upgrade or downgrade my plan?

Accepted Answer

Currently, we offer one comprehensive plan that includes everything most businesses need. For enterprise clients with special requirements, we offer custom solutions. Contact us to discuss your specific needs.

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